News Update orders and deliveries -
Christmas/New Year 20/21 - extended returns policy - We have extended our returns policy for the holiday season - for any orders placed between 4th December and 24th December 2020, returns are extended right up to 21stcJanuary 2021. May we take this opportunity to wish all our customers a wonderful Christmas and a very happy New Year Xx
If you would like your parcel delivery to be left on your doorstep or a designated area such as a porch, just let us know on the Special Instructions Box on the order form when placing your order and we will pass this on to the courier for you
We would like to take this opportunity to send our best wishes for good health to all our customers at this difficult time as a result of the Coronavirus pandemic. We would like to assure all of you that here at The Home Furnishings Company we are continuing to operate as normal and we are working together with our amazing suppliers and courier service to ensure all your orders are processed and dispatched as smoothly as ever and without interruption. We hope you will enjoy browsing through our extensive ranges of throws, rugs and lots more furnishings and accessories for your home and rest assured your order will be processed as soon as we receive it just the same as ever. Please do not hesitate to give us a call or email us if you would like information any of our products or if you would like any help in selecting furnishings to compliment your existing decor or to create a new look for your room.
We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us within 15 days with the exception of the extended Xmas returns period, see below*, You will receive a refund within 14 days of cancellation. * It is your responsibility to take care of the goods and they must be returned to us unused and in original packaging.
We will not accept return of:
* We will not accept the return of used goods, damaged goods or goods out of original packaging
* Goods made to the customer's personal specifications
Please enclose a note with your return confirming your name, address and order number. Returns/exchange address: The Home Furnishings Company122 Wandle Road, Morden, Surrey SM4 6AE. Postage costs are the direct charge from the postal or courier service and as such are non-refundable. You are responsible for all postage/courier costs incurred for both sending and returning goods and any courier charge applied by our courier service if used for returning signed and unsigned for goods will be your responsibility. and deducted against any refund of goods. where applicable. We recommend that you use Recorded Delivery as proof of shipping is not proof of receipt.