Terms and Conditions


News Update  orders and deliveries - 


If you would like your parcel delivery to be left on your doorstep or a designated area such as a porch, just let us know on the Special Instructions Box on the order form when placing your order and we will pass this on to the courier for you


We would like to take this opportunity to send our best wishes for good health to all our customers at this difficult time  as a result of the Coronavirus pandemic.  We would like to assure all of you that here at the Home Furnishings Company we are continuing to operate as normal and we are working together with our amazing suppliers and courier service to ensure all your orders are processed and dispatched as smoothly as ever while observing the new social distancing workplace measures. Goods are usually delivered within 5 working days, our bespoke handmade ranges may take a little longer as stated on the product description.   If in the event of any unexpected delays in dispatch arise at all as a result of the new work place measures, we will of course update you straight away so that you can tell us if you are happy to wait or prefer to cancel or change your order and we will process as best suits you

We hope you will enjoy browsing through our extensive ranges of throws, rugs and lots more furnishings and accessories for your home and rest assured your order will be processed as soon as we receive it just the same as ever.  Please do not hesitate to give us a call or email us if you would like information any of our products or if you would like any help in selecting furnishings to compliment your existing decor or to create a new look for your room.   



We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods including the wool ranges may take longer. The cost for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time. Please note that there may be some products that we do not ship to certain off shore destinations and if this is the case we will notify you accordigly.

Please give any special delivery instructions on your order form if applicable. Please leave a note in designated place authorizing driver to leave goods there.

NB all special instructions for goods to be left in any place where no one is available in person to take in and sign for the delivery are entirely at the customer's own risk.

If your order has not been delivered within a maximum of 15 working days of submission, please contact us immediately so that we can trace and track delivery with the delivery service accordingly and avoid any possibility of the parcel being returned to the warehouse resulting in automatic re delivery charges from the courier company.

We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to the Merchant within *15 working days for full refund of the goods in accordance with Consumer Rights. . Goods must be received back to us unused and in original packaging in accordance with our usual terms and conditions and once ggods are safely recieved back to us you will receive a refund within 14 days * It is your responsibility to take care of the goods and they must be returned to us unused and in original packaging.

We will not accept return of:

  • We will not accept the return of used goods, damaged goods or goods out of original packaging
  • Fresh / disposable / perishable goods (e.g. flowers or fresh foods)
  • Sealed audio / video recordings or computer software which have been opened
  • Goods made to the customer's personal specifications

Please note, whilst every effort is made to accurately reproduce the appearance of each throw and all other products we stock - we cannot accept any responsibility for any colour discrepancies. Different colour display settings on computer monitors can have an effect on the appearance of colours in our product images. You can still return your throw or any other items for a refund, however you will be responsible for the postage costs.

Please enclose a note with your return confirming your name, address and order number. Returns address The Home Furnishings Company, 122 Wandle Raad, Morden, Surrey, SM4 6AE.

Postage costs are the direct charge from the postal or courier service and as such are non refundable. You are responsible for all postage/courier costs incurred for both sending snd returning goods. We recommend that you use Recorded Delivery as proof of shipping is not proof of receipt.


Product Advice

As with all fabrics, our dark colours throws/rugs/fabrics/furnishings should not be placed against lighter colour fabrics/furniture to avoid risk of colour transference. We also do not recommend the placement of any of our throws/rugs/fabrics/furnishings in direct sunlight to prevent any possibility of fading. We cannot accept responsibility for any damage that may subsequently result from any of the above.


Payment methods

You may order online using a credit / debit card (We accept Delta, Maestro, Master Card, Solo, Visa (not Electron), Visa Electron Debit). All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates. You may also make payment by Paypal to our Paypal account: infot@thesofathrowcompany.com - please contact us by telephone on 0203 212 0100 to place your order via Paypal.


Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.


Complaints/Queries

Should you have a complaint or querie with the service or product we provide please contact Customer services by e-mail: info@thesofathrowcompany.com.. We aim to:

Acknowledge complaints within 5 working days

Advise you how long it will take to resolve the complaint

Keep you informed throughout the process


Offensive or age restricted material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at info@thesofathrowcompany.com

Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the eDirectory website are the property of Original Artworks Ltd www.thesofathrowcompany.com. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.


Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. Golbalsign provides our SSL security, to help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. @edirectory.co.uk


Privacy Statement

This privacy statement applies solely to information collected through this website.

Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

Your name and address

Your contact telephone numbers (to enable us to contact you in the event of a query)

Your e-mail address

For credit / debit card purchases your card details

Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors)

We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing info@thesofathrowcompany.com or writing to us.


Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.

Discretionary Order Cancellation

We reserve the right to refuse acceptance of any order should in our sole discretion if we deem this necessary


ORIGINAL ARTWORKS LTD

PLEASE NOTE: Payment of your order will appear on your credit/debit card statemtent under our Company name: ORIGINAL ARTWORKS LTD

GET THE LATEST NEWS AND OFFERS DIRECTLY TO YOUR EMAIL